Terranova Florist

Guaranteed Fresh
1-888-837-6682

For Grand Flowers and Gifts
1188 GRAND AVE. BALDWIN, NY 11510

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1188 Grand Ave. Baldwin NY 11510

About Our Shop

Terranova's Grand Florist has served all of Nassau County Long Island for over 20 years.

At Terranova's Grand Florist, customer satisfaction is always our priority. We care about our customer and understand that flowers are expressions of your own feelings We guarantee that we will make the special people in your life happy.

Going the extra mile for our customers, superb quality, creative designs, value and professional service are the reasons for our success.

In addition to fresh flowers we also have green & blooming plants, silk flowers, fruit baskets, balloons, stuffed animals, candy and more...

Our Guarantee

We guarantee fresh, beautiful floral arrangements and quality gifts that you and the recipient are sure to enjoy.

If for some reason you are not satisfied with your purchase, please contact us within 48 hours of delivery for a prompt replacement of your gift. 

Simply call our customer service department toll free at 1-888-837-6682 or email us at terranovaflorist@hotmail.com 

Corporate & Business Customers

Terranova Grand Florist offers a special service plan to business and corporate customers. As one of the leading FTD and Teleflora florists in the country, we can provide your company and employees with worldwide delivery and easy billing. 

We understand the importance of choosing business partners wisely and have developed special services just for our business and corporate customers.

First, Terranova's offers special pricing on large orders of 10 pieces or more pieces, and we will be happy to discuss creating a unique gift, just for your company. 

Whether you're sending 25 gift baskets to your clients in Chicago, or you need 1,000 bouquets delivered to potential clients on a tight budget, Terranova's will make your gift truly special. 

Please call us to open a Business Account today and to discuss your gift giving needs. 1-888-837-6682

Our Location

Click Map for larger view	Terranova Grand Florist 1188 Grand Ave Baldwin, NY 11510
Business Hours
Mon - Sat  7:30A - 7:30P  ---  SUN  9A - 2P
Holiday Closures Our shop will be closed on: New Year's Day Independence Day Labor Day Memorial Day Christmas Day

The factors that determine price include: Quantity of flowers, foliage and filler flowers, Size and value of the container, Quantity or value of add on items such as balloons, etc., Seasonal availability of the flowers, fruit etc., Pricing structures and delivery fees in the recipient’s city or town. Please Note: NY State Sales Tax is applied to all products amounts in addition to service and delivery charges. As of June 01, 2003 the Sales tax rate is 8.75%.

Substitution Policy

Substitutions may be necessary to ensure your arrangement or gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.

Flowers

In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value. 

For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color. If the floral container shown online is not available, a similar container will be used.

Plants

For green and blooming plants, similar plants may be substituted of equal or greater value. 

For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. If the plant container shown online is not available, a similar container will be used.

Our Delivery Areas

Our Delivery Policies

Floral Delivery Time

Terranova's offers same-day delivery on most floral orders going in the continental US and Canada if we receive your order by 1:00 PM in the recipient's time zone. We do not offer same-day delivery on some arrangements that use unique flowers or plants, such as exotics, due to the limited availability of these flowers and plants. 

Scheduling Deliveries

Terranova's can guarantee delivery on a specific day, but cannot guarantee a specific delivery time during the day. On some occasions, the recipient may be called to ensure proper delivery on the date requested. Sunday delivery and delivery on certain holidays is not guaranteed in all areas.

What If The Recipient Is Not There?

Terranova and it's affiliates take great pride in our delivery service. If the recipient is not at the address you requested when we deliver, we will generally try to leave the delivery using standard delivery guidelines to insure safety. If the delivery can not be left, we will tag the door noting that a delivery has been attempted and also attempt to leave a phone message. Your gift will be re-delivered upon instruction from the recipient. 

Commercial Buildings, Hospitals and Funeral Homes

In many cases, our staff is not permitted to directly deliver to the recipient. In these cases, our staff will follow the traditional guidelines established for the building or facility we are delivering to. Package areas, flower rooms and mailrooms are all considered acceptable areas for delivery. Signatures will be obtained when possible.

US & Canadian Exchange Rate

Please note all prices are processed in US Dollars the day your order is received.

Our shopping cart offers two displays to help our Canadian customers see the correct amount they will be charged on their Credit Card Statements.

Canadian customers should note that the amount displayed in CAN dollars is calculated at an exchange rate of 1.37 but the actual rate will vary from day to day because your credit card company is responsible for doing the actual conversion at time we process you credit card.

Feel free to visit the BANK OF CANADA to see the real time exchange rate. 

Deliveries Outside the US and Canada

We offer floral delivery to over 140 nations across the globe through our affiliate wire services of FTD & Teleflora. Generally, 24-48 hour notice is required for delivery outside the US and Canada, and special delivery fees may be required.

Please call our shop for more details and to place your international order. 

Having Trouble - Report a Problem

Here's some helpful hints if you are experiencing any trouble.

1) If you did not get a receipt emailed to you, there is a good chance we did not receive your order or, your email address was incorrect and we will not be able to contact you if a problem arises. 

Please be sure your order did reach our server by using the SERVICE TAB and go to # 3, REVIEW PREVIOUS ORDER. If we received the order, it will be listed with an order # and you may send tracking message about the order.

2) If an image is not loading, simply refresh or reload your browser. This is usually due to high traffic conditions.

3) If you received two or more receipts for one order, duplicates may have been transmitted to us. This is usually due to your keyboard sensitivity or multiple mouse clicks.

Please go to the SERVICE TAB and go to # 3 REVIEW PREVIOUS ORDER. Under TRACKING click the YES and send us a message to cancel the duplicate orders. We're pretty good about catching these most of the time. 

4) PLEASE REPORT ANY OTHER TROUBLE BY SENDING US AN EMAIL 

Contact Us

US MAIL 
Terranova Grand Florist
1188 Grand Ave. 
Baldwin, NY 11510

CUSTOMER SERVICE
TOLL FREE 1-888-837-6682
MAIN 1-516-489-5333

Email terranovaflorist@hotmail.com 
Please be sure to include any order number with your correspondence